Summary / TL:DR:
When receiving a ticket about data being off or delayed in ThoughtSpot, before sending to D&A confirm the worksheet and stats they’re looking at and check the ‘Last Reload Times’ liveboard:
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In the event that we are past SLA you may escalate the ticket to D&A to notify them that data sets are behind. This should only be escalated if we have breached SLA.
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Wrap upYou should be able to resolve the ticket after referring users to this liveboard and understand when the data is last refreshed. |