Who are they?
The Direct Debit platform used by the HSBC bank for our UK affiliate.
What do they do for us, currently?
Provide reporting on direct debit transaction and disputes.
What other names are they known by within Westech?
N/A
What does EPP need to contribute?
EPP checks for chargebacks on a weekly basis. We also use reporting tools for ongoing chargeback analysis.
What other Westech teams are involved and what is their role?
Accounting: BACs relationship is managed by 14W accounting. Completes chargeback reconciliation every month.
What systems could be impacted?
Advantage: All new cases are noted in Advantage, along with the action taken.
Circbase: Direct debit reconciliation. Chargeback financial data entered manually within the first week of each month.
What Affiliates use this Vendor?
Southbank
Who on the EPP team manages this relationship?
Joe Notari <jnotari@14west.us>
What, if any, are the URLs for this vendor?
https://paymentservices.bacs.co.uk/online/newbacs/loginBrowser.do