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Summary / TL:DR: This article provides instructions for reinstating a registration to a conference in Advantage.
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These instructions require you to have a control group open. For more on control groups, go here. |
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How
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to Reinstate a Registration
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| minLevel | 2 |
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How to Reinstate a Posted Registration on a Conference Order
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If the registration has already posted, you cannot reinstate the registration. You have to place a new order. |
Follow the instructions here to place a new order
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How to Reinstate an Un-posted Registration on a Conference Order
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If the customer cancels their registration and then contacts you the same day to un-cancel it. It can be done by following the instructions below. |
From the Customer Service ribbon navigate to Customer Activity
Enter the customer number of the customer you would like to reinstate a registration for
Highlight the registration that has the session you would like to reinstate
Click Un-Cancel Registration
Click Yes
Repeat the above steps to reinstate additional registrations
You have successfully reinstated the registration to a conference order
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Wrap upYou should now be able to reinstate a registration to a conference in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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Cannot find the article you’re looking for? Suggest a new article here! |