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Summary / TL:DR: This article will review the instructions for adding extension days to an agreement
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in Advantage.
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These days are added to the end of the agreement service period. |
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These instructions require you to have a control group open. For more on control groups, go here. |
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How To Add Extension Days to an Agreement
From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Click Add Version (this option is available by right-clicking, the plus sign or the ellipsis icon)
The Access Agreement Entry dialog box will appear, complete the following fields:
Extension Days | Enter the numberof days to extend the agreement |
Takes Effect On | This needs to be set to the agreement Start Date |
5. Click Finish
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Wrap upYou should now be able to add extension days to an agreement in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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