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This article will show you how to unsubscribe a customer from an eletter in Advantage if requested.

2 min read

How to Unsubscribe from a Free eLetter

  1. From the Customer Service ribbon, navigate to Free eLetters

Search and Image Added

  1. Search by Customer Number or Email Addressand select the E-Letter Subscription

by customer number or email address

  2. Select the Change List Email Status Icon in the top right

Image Added

  1. The Change Status dialog box will appear, change the status code from A to I

  2. Click OK

Info

Note
If unsubscribing the customer from multiple lists at once, you can use the ctrl key to select multiple subscriptions at once.

Note

Warning
If there is a mailing in progress, the customer may still receive the email. It is recommended to advise the customer it may take up to 24 hours to be removed. Customers can also use the unsubscribe link at the bottom of the email they receive to remove themselves from the list.

Tip

Wrap up

You should now know how to unsubscribe a customer from an eletter in Advantage if requested

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Still need help?

We know this can be frustrating. To get further help please open a Jira Support ticket.

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