This article will show you how to suspend automatic delivery shipment of a product in Advantage.

2 min read

How to Suspend an Automatic Delivery Shipment

From the Customer Service ribbon, navigate to Automatic Delivery
Select the product/product class you want to update and either right-click and choose Suspend Club Member or in selection bar on the top right choose the pause symbol which is the same thing.
The Club Member Suspend dialog box will appear, complete the following fields:

Susp. Resol Date	Enter the date for when the customer would like to resume shipments.
Reason	Enter the reason for the cancellation.

5. Click OK
6. Click Acknowledge

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Note If the customer wants to suspend their shipments indefinitely, the automatic delivery must be cancelled (terminated) instead of suspendedthere is now an indefinite suspension option, which wasn’t previously available.

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Wrap up

You should now know how to suspend automatic delivery shipment of a product in Advantage.

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Still need help?

We know this can be frustrating. To get further help please open a Support ticket.