Summary / TL:DR: If a user has stated that their ad costs are not showing in reporting, you may follow these step by step instructions to diagnose the issue.
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IMPORTANT - PLEASE READ: In order to access an affiliate account for troubleshooting, you will need to login via Secret Server. Secret Server is accessible via OneLogin on the Company screen. All login credentials including username and password are stored on Secret Server. If you do not have Secret Server on your OneLogin, please submit a ticket to IT requesting access to the Stitch folder. |
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Global Support - Stitch Integrations Troubleshooting Guide
If a user has stated that their ad costs are not showing in reporting you may use this as a first step to try to diagnose the issue.
Go to the GS audit pinboard (linked above) and filter to the source/promo codes in question by using the ‘Promo Code’ filter at the top of the board.
Once you’ve filtered on the source/promo codes you should refer to the column ‘Is Error?’. If the value = ‘True’ then look to the ‘Invalid Fields’ column to see the invalid reason code.
Invalid Reason Code Definitions
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Make sure the replication frequency is accurately setup. If it is set to the default it will create multiple rows which will end up impacting how the company is billed by Stitch. It will not return an error, but it is worth noting during the setup/troubleshooting process. |
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Wrap upYou should now know how to troubleshoot when ad costs are not showing in reporting. |