CONFIGURE WITH

Select Webhooks, TwiML Bins, Functions, Studio, or Proxy

A MESSAGE COMES IN

Select Webhook, then, copy and paste the URL below.

https://twilio:Hs3JGbJv@twilio-route-14west-spine-webhook-publisher-prod.apps.c3.balt.ocp.14west.io/camel/ingest/twilio#ct=10000&rt=15000&rc=3&rp=5xx,ct,rt&e=ashburn,umatilla

Phone Number

1. Click the ellipsis under the house icon on the left hand side.

2. Under Super Network, go to phone number > manage numbers > active numbers.

3. Make note of the phone number that will be used.

Account SID

Located on the main dashboard page in Twilio

Auth Token

Located on the main dashboard page in Twilio

Phone Number

1. Click to ellipsis under house icon on left hand side.

2. Under Super Network, go to phone numbers > manage numbers > active numbers.

3. Make note of the phone number that will be used.

API Key SID

Located under settings in Twilio

API Secret

This pops up when you create an API key. You will need to copy it save it then or else it will be lost.

Account SID

Located on the main dashboard page in Twilio

Auth Token

Located on the main dashboard page in Twilio

SMS Provider

Select Twilio

Twilio Account Token

(Called "Auth Token" in Twilio)

Varies, copy and paste from the Auth Token field in Twilio. This will be found of the main dashboard.

To copy, select Show, then select and copy the token.

Twilio SID

(Called "Account SID" in Twilio)

Varies, copy and paste from the Account SID field in Twilio. This will be found on the main dashboard.

Code Type

Select Long for full length phone numbers and Short for short codes.

SMS Code

Varies, copy and paste from the Phone number field in Twilio.

Twilio Sender ID (Optional - for SHORT or LONG code)

Only used to send outbound SMS messages, and customers cannot send an SMS in response. As a consequence, all SMS messages sent from this code and associated lists must mention the short or long code in the SMS Code box above for the customer to respond STOP to, otherwise they cannot unsubscribe, which is a legal requirement. Additionally, a customer service phone number may be added to each message to handle unsubscribes as well

Basic Default Messaging Keywords:

These messages will be sent as replies when the corresponding keyword is sent to the phone number.

These default messages can by overridden, but all verbiage (including default messages) must be approved by legal before go-live.

Save

A message will be sent instructing the customer to contact customer service.

Help

This message provides the customer with instructions on unsubscribing when they request help.

Info

This message will be sent to the customer when they request more info. They will be sent a link to the terms and conditions.

Unsubscribe

Confirmation customer will receive when successfully unsubscribed.

Fallback

"Fallback" is used as a catchall and will be sent when SignupApp doesn't understand the request.

List Code

Enter a list code for identification purposes. Customers will be required to include this list code in their text responses. The SMS codes (phone numbers) are most likely going to be used for multiple list. This will identify which list the customer is contacting us about. (Opt in, unsubscribes, etc)

This is a free form field.

List Description

Enter a descripiton of the list here.

List Channel

This will default to SMS.

List Type

The list type of Free should be selected.

SMS Code

Select the phone number (SMS code) set up previously.

Item Number

Enter the free list that this phone number will be supporting. This field is required for profile validation and is helpful when creating segments in Blueshift.

If the item number is not added or is added incorrectly, it could be added to the wrong customer number and email pair.

Default Messages

These messages are specific to the individual list (rather than the phone number which might have multiple lists attached) and will be sent when a reply from the customer is required and/or when a reply from the customer is received.

Update all of the placeholders within the default messages. All messages must include the list code.

These default messages can be overridden, but all verbiage (including default messages) must be approved by legal before go-live.

Opt In

Customers will be required to confirm or opt in to their subscription. They will be reqired to reply with "COMFIRM" followed by the list code.

(Example: COMFIRM XYZSMS)

There is no time limit to opt in, but failure to do so or failure to do so correctly will prevent the signup process from completing.

If a customer attempts to signup again in the interim, the original signup and opt in will be replaced by the new one. If they have already opted in to the original signup, nothing will happen with the new signup.

Customers will not exist in Blueshift until they opt in.

Unsubscribe

Comfirmation customer will receive when successfully unsubscribed.

Welcome

Welcome message sent to a customer when they submit a signup. This message include various instructions including confirming a signup/opting in.

Instructions to unsubscribe, get info, and get help are also included.

If a customer is requesting to unsubscribe and replies STOP without a list following, they customer will be unsubscribed from all lists attached to that phone number instead this specific list.

Info

This message will be sent to the customer when they request more info. They will be sent a link to the terms and conditions.

Help

This message will be sent to the customer when they request help. The message includes information on how to unsubscribe, as well as customer service contact info.

Transaction is:

sms_list

With the following attributes:

unsubscribed_sms | is equal to | False

AND

sms_list_code | is equal to | [enter the list name from SUA here]