Summary / TL:DR: This article will show you the process for changing the name of a publication.
Step by step guide
Upon receipt of a Pub Name Change ticket, please take the following steps:
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If not already provided, confirm the new name of the pub, as well as the due date for the change
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The ticket will sit with Global Support until requested due date.
We will want to add the
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below parties as watchers and
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pass the ticket to other teams
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once the change is ready to be made. Important- All PubSvs employees involved with ticket need to set as “Watchers” to see internal comments. “Participants” will only see public replies.
Team order -
JSD Renewals:
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Unassigned when passed; Michael Ward as
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watcher
JSD
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Global Support:
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Add yourself as a watcher and Ashley Stevens as watcher to check Advantage portion
JSD E-Comm:
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Sarah Smiley when passed; Patrick Nichols as
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watcher
JSD Electronic Processing:
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Joe Notari and Sam Hintz as
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watchers
TCC:
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Megan Gill and Kevin Davis as
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watcher
Middleware:
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Ryan Sturm as a
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watcher
Accounting:
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Pam Comegys as a
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*Important* All PubSvs employees involved with ticket need to set as “Watchers” to see internal comments. “Participants” will only see public replies.
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watcher
When passing the ticket to each team, please use the below script:
“Hey (team name)
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Team,
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Any changes needed on your end for (pub code)?
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Thanks”
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4. Once everyone’s signed off, let the affiliate know that everything is good to go.
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If a descriptor override needs to be completed in Advantage, this is up to EPP to complete after the
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Advantage piece is completed.
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For assistance on the descriptors, please use the new pub code guide: https://14westit.sharepoint.com/:w:/s/EPP/EeBrtTkbNTFDlt3xheUhV-kBYZbJot3gHZI0ZrLM5BhHEQ?e=g6BEgE
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| Tip |
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Wrap upYou should now know how to handle a pub name change ticket, and understand the process for completing the request. |
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