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Summary / TL:DR: This article provides instructions on how to migrate a customers agreement in Advantage.
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These instructions require you to have a control group open. For more on control groups, go here. |
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How To Upgrade an Agreement
From the Customer Service ribbon, navigate to Customer Activity
Right click the agreement you want to upgrade
Select Migrate Agreement Package
The Agreement Package Modification dialog box will appear, complete the following fields:
Change to new package | By default, the Upgrade Package Code should be in place. If not, ensure that the correct code is selected. |
Promotion Code* | Enter the promotion code for the upgrade |
Promotion Choice | Enter the promotion choice for the upgrade |
Package Credit Flag | Select the Appropriate Credit Actions if not defaulted from the offer: No = No Credit transfer Full = Transfer Full Credit from original purchase. Partial = Remaining Credit from Original order |
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5. Click OK
6. The Saved Payment Methods dialog box will appear:
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7. Click Cancel
8. Enter the payment details
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Click OK
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When upgrading a customer their initial payment will be frozen. If the customer claims a refund this will need to be entered as a misc. refund as Advantage won’t be able to perform a cancellation on a migrated agreement. |
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How To Downgrade an Agreement
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5. Click OK |
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5. Click OK |
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Wrap upYou should now be able to migrate a customers agreement in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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| Note |
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