Summary / TL:DR: This article will show you how to help a customer cancel
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Wrap up
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an order that is currently on installment billing in Advantage.
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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How to Cancel an Order with Installment Billing
From the Customer Service ribbon, navigate to Customer Activity
Select the item you want to cancel the installment for and do the following...
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3. Click OK 4. The order recap will display the refund for the installment cancel |
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2. Click OK 3. The order recap will display the refund for the cancel |
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In some cases, customer service is cancelling to upgrade or switch the service and they do not want the letter to update. In these cases, the agent should use one of the following reasons as they do NOT generate the letter: C-UPG - To be used for upgrades XOPS - One off scenarios in which cancel letters are not desired |
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Wrap upYou should now know how to help a customer cancel an order that is currently on installment billing in Advantage. |
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Still need help? We know this can be frustrating. To get further help please open a Support ticket. |
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| Note |
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Cannot find the article you’re looking for? Suggest a new article here! |