Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Summary / TL:DR: This article provides instructions to

...

add, remove, or change

...

the participants of an

...

agreement in Advantage.

...

Warning

These instructions require you to have a control group open. For more on control groups, go here.

...

How To Change Participants for an Agreement

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the Agreement you want to update and click Add Version

  3. The Access Agreement Entry dialog box will appear.  Navigate to the Agreement Participants tab.

  4. Select one of the following options...

Expand
titleIf adding a participant...

a. Click Add

b. The Agreement Participants dialog box will appear. Enter the Customer Number and Address Code.

c. Select an option under 'Customer can maintain access information for:' that is appropriate

d. Click Next

e. Click Finish

Expand
titleIf removing a participant...

a. Click Delete

b. A dialog box will appear to confirm, click OK

Expand
titleIf changing a participant...

a. Click Change

b. The Agreement Participants dialog box will appear. Make necessary changes.

d. Click Next

e. Click Finish

5. Click Finish

...

Tip

Wrap up

You should now know how to add, remove, or change a participant on an agreement in Advantage.

Info

Still need help?

We know this can be frustrating. To get further help please open a Support ticket.

Click here to open a ticket

...

Note

Cannot find the article you’re looking for?

Suggest a new article here!