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icon view title Jump to Video Demonstration: How to Change a Credit Card in Soft Decline type standard url https://wiki.14west.us/display/ADVSUPPORT/Changing+a+Credit+Card+in+Soft+Decline#ChangingaCreditCardinSoftDecline-video

Use these instructions when a credit card is in soft decline and the customer would like to change which credit card is being used.  This can be done at the Invoices & Payments screen or at Customer Activity.

How to Change a Credit Card in Soft Decline

1. From the Customer Service ribbon, navigate to Invoices and Payments
2. Select the invoice to change the credit card and go to CC Transactions tab at the bottom half of the screen
3. Check the Next Date to Request Auth Bill field and ensure the date is in the future. If not, do not proceed
4. Select Change Credit Card Transaction

5. The Credit Card Transaction Maintenance dialog box will appear:

6. Clicking Add Card will open up the secure payment entry dialog box, complete the following:
   
   

   Card Type	Select the card type from the list.
   Card Number	Enter the card number.
   Expire Month	Enter the card's expiration month.
   Expire Year	Enter the card's expiration year.
   Security Code	Enter the card's security (CVV) code.
   Save Card	Choose whether to add the card to keep on file for future payments: Yes - Will keep the card on file for future purposes No - Will not keep a record of the card being used for the current purchase.

   
   

7. Click Confirm

8. Click OK