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Use these instructions when changing a card being used for installment billing. 



How to Change a Card Being Used for Installment Billing

  1. From the Customer Service ribbon, navigate to Customer Activity
  2. Select the item under installment billing you want to update and navigate to the Invoices/Payments  tab at the bottom half of the Customer Activity screen
  3. Highlight the transaction that needs to be updated
  4. Click Add Payment
  5. Click Cancel
  6. The A/R Payment Entry dialog box will appear, complete the following fields:

    CC Wait Period

    Enter the amount of days to wait before applying the payment. Set the CC wait days to the day before the invoice is due

    Info
    Using the cc wait days will ensure that payment isn't taken until it's actually due.



  7. Click Add Card to open up the secure payment entry dialog box, and complete the following:

    Card TypeSelect the card type from the list.
    Card NumberEnter the card number.
    Expire MonthEnter the card's expiration month.
    Expire YearEnter the card's expiration year.
    Security CodeEnter the card's security (CVV) code.
    Save CardChoose whether to add the card to keep on file for future payments:

    Yes - Will keep the card on file for future purposes

    No - Will not keep a record of the card being used for the current purchase.

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  8. Click Confirm

  9. Click OKClick Confirm
  10. Click OK
  11. Navigate to the ARPIBR (Installment Billing Headers) view.
  12. Search for the Order Number that you are updating the installment billing on.
  13. Click Inquire.
  14. Navigate to the Auto-Charge Info tab.
  15. Click Change and update the credit card to the appropriate card for future installments.