Who are they?
American Express is a payment provider offering payment processing and payment gateway services for American Express payments.
What do they do for us, currently?
American Express processes all payments where American Express is used. They also provide us with reporting to keep track of our sales and refunds, and provides us with a portal for chargebacks. They also help us with our MID creation for American Express when we need a new MID. Their online portal is also currently the only place to see their settlement data.
What other names are they known by within Westech?
American Express; AmEx
What does EPP need to contribute?
EPP uses American Express to fight the chargebacks that are not automated via Chargehound. They also provide the relevant info to American Express to have MIDs opened for affiliates.
What other Westech teams are involved and what is their role?
Advantage: Advantage is set-up on the backend, to ensure that everything happening in Vantiv, is matching the orders in Advantage. For example, a customer wins a chargeback and is refunded in Vantiv- that needs to be reflected in Advantage.
Accounting: Accounting uses Vantiv for various reconciliation processes.
Ecomm: Ecomm ensure that order forms are hooked up correctly to AmEx to ensure when American Express orders go through, they show in and are processed by AmEx and not Vantiv.
What systems could be impacted?
Advantage: Invoices and Payments along with backend systems
Accounting: Circbase and Advantage communicate to each other and need to match the info that is in American Express
What Affiliates use this Vendor?
All of our domestic affiliates use American Express
Who on the EPP team manages this relationship?
Nicole Deludos <ndeludos@14west.us>
Joe Notari <jnotari@14west.us>
What, if any, are the URLs for this vendor?
EPP members looking to pull data or see chargeback information will need a login for the below site:
Note: Amex US, UK, and Europe are all accessed via this same URL. Which dashboard we view depends on the logins.