Who are they?
A chargeback vendor focused on automating chargeback representments to more quickly and effectively fight chargebacks.
What do they do for us, currently?
Chargehound automates all domestic first-time chargebacks from Vantiv and Amex, barring a few exceptions. They maintain a direct API connection to Vantiv and Amex, allowing them to answer chargebacks faster than a team could manually.
What other names are they known by within Westech?
N/A
What does EPP need to contribute?
EPP manages which orgs/brands are automated, along with business rules for exceptions. We build and customize representment templates.
What other Westech teams are involved and what is their role?
Advantage: Advisory
Data Services: Manages changes to brand template mapping and Advantage notes
SPINE: Oversees webhooks for new chargebacks
What systems could be impacted?
Advantage: Notes for represented chargebacks are auto-generated on affected accounts.
What Affiliates use this Vendor?
All domestic affiliates currently use Chargehound
Who on the EPP team manages this relationship?
Joe Notari <jnotari@14west.us>
Back Up: Sam Hintz <shintz@14west.us>
What, if any, are the URLs for this vendor?