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Journeys in WMC reflect the customer journey. This is where you will connect the standard pages, order pages, cross-sell/upsell pages, forms, advertisements, emails, exit pops together to show what the customer will experience. Remember that creatives must be published before adding them to a journey!

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How to Create a New Journey in WMC

  1. Select Create

  2. Select Journey

  3. Define a name for the Journey - Naming conventions are extremely important for consistency and standardization of information 

  4. Select the status. The status will default to active when adding a new journey. The status can be changed to shelved or expired. 

  5. Set the following options if applicable:

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