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Use these instructions when a customer wants to track their package.
| Warning |
|---|
The tracking number will generally be loaded on to the account within 2 days of shipping. Not all orders have tracking numbers, this is elected by the fulfillment specialist within the affiliate. |
How to Track an Order
- From the Customer Service ribbon, navigate to Customer Activity
- Select the product you want to track and click the Tracking tab on the bottom half of the Customer Activity screen
- On the lower half of the screen you will see the tracking information displayed
- The Tracking Number can be copied to your clipboard, and then pasted into the shipping website