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Use these instructions when issuing a partial refund for a product order. This may be just to refund the shipping, or to refund the price difference between offers.
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These instructions require you to have a control group open. For more on control groups, go here. |
How to Partially Refund a Product Order
- From the Customer Service ribbon, navigate to Customer Activity
- Select the product you want to partially refund and then click Add Applied Return
The Add Applied Return dialog box will appear.
Enter the Credit reason
Click OK
The Select Items to Return for Order dialog box will appear, complete the following fields:
Quantity Enter the Quantity. Partial Credit Check the box for partial refund. - Click OK
The Partial Credit dialog box will appear, complete the following fields:
Item Enter the amount to refund. Freight Enter the amount to refund. Click OK twice