Use these instructions when a customer would like to cancel a single term of their membership.  This is generally used for cancelling a future term only.  For instructions on cancelling the entire membership term, go here.

How to Cancel a Future Term of a Membership

1. From the Customer Search screen navigate to Customer Activity
2. Highlight the membership you want to update and then right-click 
3. Select Membership Actions and then select Full Member Selectable Cancel  

4. The Full Member Selectable Cancel dialog box will appear, complete the following fields:
   
   

   Customer Number	The account number.
   Membership Org	The organization the membership is associated with.
   Term Number	The term being cancelled.
   Service Reason	The reason the membership is being cancelled. These reasons vary by owning organization.
   Apply to Order	Where any credits due will be applied. In most cases, this will default to REFUND to provide the credit to the customer. Users can also enter an order number here to apply the credit to. In the case where a membership has not been paid for, the original order number will automatically fill in here.

   
   

   Info
   If there is a Cancellation Fee associated with the refund policy, there are additional controls you can manage from this screen. You can check the Waive Fee box to override the fee. You can also manually apply a free based on a flat amount or percent in the Cancellation Fee box.

   
   

5. Click OK
6. A dialog box will appear to confirm the cancellation, select Yes
7. The Mass Cancel Recap dialog box will appear with the cancel member order totals including the amount refunded.
8. Click Close