Versions Compared
compared with
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Use these instructions when a customer would like to add extension days to an agreement. These days are added to the end of the agreement service period.
| Warning |
|---|
These instructions require you to have a control group open. For more on control groups, go here. |
How To Add Extension Days to an Agreement
From the Customer Service ribbon, navigate to Customer Activity
Select the agreement you want to update
Click Add Version
- The Access Agreement Entry dialog box will appear, complete the following fields:
Extension Days Enter the numberof days to extend the agreement Takes Effect On This needs to be set to the agreement Start Date - Click Finish