This article will show you how to suspend automatic delivery shipment of a product in Advantage.

2 min read

How to Suspend an Automatic Delivery Shipment

From the Customer Service ribbon, navigate to Customer Activity
Select the product you want to update and then go to the Auto Delivery Maintenance tab
Click Suspend Club Members (this is also available via the right click menu)
The Mass Suspend dialog box will appear, complete the following fields:

Susp. Resol Date	Enter the date for when the customer would like to resume shipments.
Reason	Enter the reason for the cancellation.

5. Click OK
6. Click Acknowledge

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Note If the customer wants to suspend their shipments indefinitely, the automatic delivery must be cancelled (terminated) instead of suspended.

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Wrap up

You should now know how to suspend automatic delivery shipment of a product in Advantage.

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Still need help?

We know this can be frustrating. To get further help please open a Support ticket.