This article will show you how to cancel a product on automatic delivery in Advantage, also referred to as a Bookclub.

2 min read

How to Cancel a Product on Automatic Delivery

From the Customer Service ribbon, navigate to Customer Activity
Select the product you want to update and then go to the Auto Delivery Maintenance tab
Select Terminate
The Terminate dialog box will appear. Select a reason Code.
Click OK
Select one of the following options...

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title	If there is a pending shipment...

The Pending BCL Shipment dialog box will appear.
Select one of the options:
1. Ship the current order and suspend/terminate future shipments - This will send the order to the customer but no future shipments.
2. Delete current order and suspend/terminate now - This will delete the pending order and not charge or ship to the customer and the customer will receive no future shipments.
Click OK
Click Acknowledge

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title	If there is no pending shipment...

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Note While a reason is not required, it is used for reporting purposes to understand why customer want to stop their automatic delivery. It is requested that you fill one in with the cancellation.

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Wrap up

You should now know how to cancel a product on automatic delivery in Advantage, whether there is a pending shipment or not.

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Still need help?

We know this can be frustrating. To get further help please open a Support ticket.