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Use these instructions to cancel automatic renewal when a customer would like to have it removed from their subscription.

2 min read

How to Cancel Auto Renew

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the subscription you want to update and then select Subscription Modification

  3. The Choose Modification Operation box will appear, enter PRO for Change Delivery/RN Flag etc. and click OK

  4. The Subscription Profile Modification dialog box will appear, click Next

  5. Complete the following fields:

Renewal Flag

Change from C to D for Discontinue Auto-Renew

Info

Note

The D Renewal Flag is used by marketing to identify customers who were previously on auto-renew and have since cancelled. Do not use N or Y here as that will negatively impact future marketing.

6. Click OK
7. The Order Recap Display will appear, click Close

Tip

Wrap up

You should now know how to cancel automatic renewal for a customer in Advantage.

Related Content

FAQs - Cancel a Future Renewal Term

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FAQs- Cancel an Order

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Info

Still need help?

We know this can be frustrating. To get further help please open a Jira Support ticket.

Open a ticket [Link to JSD]Click here to open a ticket

Related Content

FAQs - Cancel a Future Renewal Term

Read this guide

FAQs- Cancel an Order

Read this guide

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