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This article will show you how to unsubscribe a customer from an eletter in Advantage if requested.

2 min read

How to Unsubscribe from a Free eLetter

  1. From the Customer Service ribbon, navigate to Free eLetters

  2. Search and select the E-Letter Subscription by customer number or email address

  3. Select the Change List Email Status Icon in the top right

  4. The Change Status dialog box will appear, change the status code from A to I

  5. Click OK

Info

Note
If unsubscribing the customer from multiple lists at once, you can use the ctrl key to select multiple subscriptions at once.

Note

Warning
If there is a mailing in progress, the customer may still receive the email. It is recommended to advise the customer it may take up to 24 hours to be removed. Customers can also use the unsubscribe link at the bottom of the email they receive to remove themselves from the list.

Tip

Wrap up

You should now know how to unsubscribe a customer from an eletter in Advantage if requested.

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Related Content

Understanding Subscriptions

Read this guide

FAQs - Remove Customer from a Mailing List

Read this guide

Info

Still need help?

We know this can be frustrating. To get further help open a Jira ticket.

Open a ticket [Link to JSD]

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Advantage Customer Service: eLetter Maintenance

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Advantage Customer Service: Invoices & Payments

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