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This article will show you how to reship a product that a customer has not received, and you wish to send another product.

2 min read

Info

Note
These instructions require you to have a control group open.

How to Reship a Product

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to reship

  3. Select Gratis Reshipment (this option is available via the right click menu)

  4. The Enter Gratis Reshipment Reason dialog box will appear, enter the Gratis Reshipment Reason 

  5. Click OK

  6. The Select Items to Reship dialog box will appear, enter the Quantity that is to be reshipped

  7. Click OK

  8. Click Acknowledge

Info

Note
You can only reship a max of what was originally ordered and not yet returned. If the customer has returned the product, place a new order. If you wish to send the customer a product for free, go here.

Wrap up

You should now know how to reship a product that a customer has not received, and you wish to send another product.

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Related Content

Related user guide title goes here

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Read this guide

Content

FAQs - Refund a Product Order

Read this guide

FAQs - Create a Shipment Now

Read this guide

Info

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