Summary / TL:DR: This is a brief summary to help people grasp the core of this article. It can help them decide whether or not it will help them or meet their needs. Keep it short and sweet, give just enough info to help them make this decision quicklyreview of the Credit Policies in Advantage. Credit Policies are used to define the refund rules that will be applied when a customer cancels a subscription, product, or service. Credit Policies are used across affiliates and promotions. Many credit policies already exist. Search all credit policies before creating a new one. Click Credit Policies in the Marketing Ribbon to navigate to the Credit Policies screen.
5 min read
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Table of contents
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Section / step headline
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Section / step headline
This is your section content template, your article content will define how many sections/steps you need. Try to keep it light and breaking it into multiple paragraphs when necessary so our readers aren’t met with a massive wall of text. Simplify it until just the essential bits are left. If your article starts feeling too long or wordy give it a once over and see where you can simplify. Below is an example of a supporting image:
It can also help to test your article along the way. Ask a team member, co-worker, or friend to read it and give you feedack. This can help you identify any issues and fix them early.
Wrap up
This is a quick recap of what they just read. It is similar to the top Summary and serves as a nice bookend to the article. The length of it will depend on how in depth the article wasCredit Policies Screen
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Note |
Local Currency | Displays the local currency. |
Credit Policy Code | Displays the code that will define the Credit Policy. |
Credit Policy Description | Describes the credit policy rules. |
Cancel Prorate Term | Displays the term length that should be used to re-evaluate cancellations. |
Credit Policy Maintenance
Credit Policy Code | Enter a code that will define the Credit Policy. This code can contain up to 8 characters. |
Description | Describes the credit policy rules. |
Local Currency | Defines the billing currency the credit policy is to be used with. |
Subscription Cancellations
Use PUB system option to determine credit | For credit policies associated with subscriptions, this should be unchecked and defined with fields below. For Product Returns and AMB Cancellations, this box can be checked to avoid having to fill in other unnecessary fields. | ||
Partial Credit after | The customer is entitled to a partial refund after a set number of days. | ||
No Credit after | The customer is NOT entitled to a refund after this set number of days has passed.
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Binding Issues | The feature works from the promotion credit policy, and can be used to prevent the customer from canceling during the first x number of issues of the subscription period.
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Charge for Issues Served | Determines whether to charge for issues served during a subscription cancellation. This will be: N - No Charge P - Charge if Any Payment U - Charge if Unpaid | ||
Cancel Prorate Term | Enter the term length that should be used to re-evaluate cancellations. | ||
No Calculation Fee | Select if there is no cancellation fee. | ||
Flat Fee Amount | Select if there is a flat cancellation fee to be collected. | ||
Percent of Cancellation Credit | Select if there is a percentage of the order total to be collected as a cancellation fee. |
Product Returns
Don't credit shipping charges after ____ days | Limits the amount of time allowed for a refund of shipping fees to be issues to the customer. |
Use Customer Type table to control merchandise credit? | Select if NO restocking fee should be charged. |
____ restocking fee after ____ days. | Set a restocking fee for any returned merchandise which will reduce the amount of the refund issued to the customer. |
(F)ee per Unit or (P)ercent of sales. | Determines whether the restocking fee entered previously is a free per unit or a percent of sales. |
Reserve Credit Rule | Not used. |
AMB Cancellations
Partial Credit after | The customer is entitled to a partial refund after a set number of days. |
No Credit after | The customer is NOT entitled to a refund after this set number of days has passed. |
No Calculation Fee | Select if there is no cancellation fee. |
Flat Fee Amount | Select if there is a flat cancellation fee to be collected. |
Percent of Cancellation Credit | Select if there is a percentage of the order total to be collected as a cancellation fee. |
Wrap up
You should now have a better understanding of Credit Policies in Advantage.
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