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This article will show you how to suspend automatic delivery shipment of a product in Advantage.

2 min read



How to Suspend an Automatic Delivery Shipment

  1. From the Customer Service ribbon, navigate to Customer Activity

  2. Select the product you want to update and then go to the Auto Delivery Maintenance tab

  3. Click Suspend Club Members (this is also available via the right click menu)

  4. The Mass Suspend dialog box will appear, complete the following fields:

Susp. Resol Date

Enter the date for when the customer would like to resume shipments.

Reason

Enter the reason for the cancellation.

5. Click OK
6. Click Acknowledge

Info

Note
If the customer wants to suspend their shipments indefinitely, the automatic delivery must be cancelled (terminated) instead of suspended.


Wrap up

You should now know how to suspend automatic delivery shipment of a product in Advantage.


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